Voter Information Letter

What is a Voter Information Letter?

A Voter Information Letter (VIL) is the municipal version of a 'voter card'.  VILs will be mailed to eligible voters in late September.  Your VIL will include:

  • Your voter identification number and PIN for internet voting
  • Dates and locations for advance voting, including drive-thru voting
  • Locations where you can vote in your ward on Election Day, October 24
  • Information about accessible voting
  • Voter helpline information
  • Pass for a free transit ride to and from any poll on advance voting days or Election Day

What if my information is wrong?

If your name or address has changed, or if your Voter Information Letter (VIL) has any errors, bring your VIL and your identification to the Clerk's Office at City Hall during regular office hours, Monday thru Friday 8:30 a.m. to 4:30 p.m.

Staff from the Clerk's office will also be making VIL revisions at pop-up locations around the city, including,

Intercity Shopping Centre, near the food court:

  • Friday, September 23 - 10:00 a.m. to 7:00 p.m.
  • Saturday, September 24 - 10:00 a.m. to 6:00 p.m.
  • Sunday, September 25 - 11:00 a.m. to 5:00 p.m.
  • Monday, September 26 - 10:00 a.m. to 7:00 p.m.
  • Tuesday, September 27 - 10:00 a.m. to 7:00 p.m.
  • Wednesday, September 28 - 10:00 a.m. to 7:00 p.m.

Thunder Bay Country Market, 2nd floor Dorothy Dove Building:

  • Saturday, September 24 - 8:00 a.m. to 1:00 p.m.
  • Wednesday, September 28 - 3:30 p.m. to 6:30 p.m.
  • Saturday, October 1 - 8:00 a.m. to 1:00 p.m.

Goods & Co., in the former Eatons Building, Red River Road:

  • Saturday, October 1 - 10:00 a.m. to 4:00 p.m.
  • Sunday, October 2 - 10:00 a.m. to 4:00 p.m.

VIL revisions can also be made at advance polls and Election Day polls.

Call the Voter Help Line for more information, 807-622-VOTE (8683).

What if I don't receive a VIL?

If you did not receive a VIL in the mail, you can visit the Clerk's Office at City Hall with identification to confirm your voter eligibility and receive your letter.  You may also bring identification to any of the above-noted pop-up locations.

If you are an eligible voter, you can still present identification to vote in person at an advance poll or Election Day poll even if you did not receive a VIL. However, to vote online you will need the voter identification number and PIN found on your VIL.

There's no such thing as a vote that doesn't matter.
Barack Obama
44th President of the United States

photo of dark-haired woman wearing glasses

"It's important to vote to have good people running the city."


City of Thunder Bay
Office of the City Clerk
500 Donald St. E., 3rd Floor
Thunder Bay, ON P7E 5V3
Phone: (807) 625-2230

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